Returns & Refunds

1. Return window and condition

You may request a return within 14 calendar days after the delivery date. For a change of mind or a customer ordering error, the part must be new, unused and uninstalled.

We also accept returns for defective, damaged-on-arrival or incorrectly supplied parts. Contact us with the order number and a description of the issue; photos can help us arrange the correct return. The unused and uninstalled condition requirement for ordinary returns does not prevent a defect or warranty claim.

2. How to return a part

1. Email sales@northcore.parts within the return window. Include your order number, the part you wish to return and the reason.
2. Contact us before shipping. We will provide return instructions and the correct destination for your order.
3. Pack the part securely, using its original packaging where possible, and send it by mail or carrier according to the instructions provided. Keep your shipping receipt and tracking number.

Returns are by mail or carrier only. We do not offer in-store or drop-off returns. Our PO Box is a mailing address, not a return location; do not send parts there.

3. Return shipping and fees

• Change of mind or customer ordering error: you arrange and pay for the return shipping label and carrier charges.
• Defective part, damage on arrival or a NorthCore supply error: NorthCore covers return shipping. Contact us first so we can arrange the label or collection.
• Restocking and return handling fees: none.

4. Refunds and timing

We inspect returned parts on receipt. Approved refunds are issued to the original payment method within 7 business days after the returned part is received and inspected. Business days are Monday to Friday, excluding public holidays.

We will confirm the refund by email. Your bank or payment provider may take additional time to show the credit after we issue it.

5. Exchanges and warranty

We do not offer direct exchanges under this return policy. If you need a different part, request a return and place a new order for the required part.

The 14-day standard return window is separate from any applicable warranty or statutory remedy. Contact us about a defect discovered later. Product-specific warranty coverage and any core-return arrangements are described in your order information and our Terms & Ordering.

Nothing in this policy limits a right or remedy that cannot lawfully be excluded. Updates do not retrospectively change an accepted order.

6. Contact NorthCore

For return instructions or a refund question, email sales@northcore.parts.

NorthCore Equipment Supply is a registered trade name of 2753688 Alberta Inc., Alberta, Canada. We operate online and do not have a retail pickup or returns counter.